Operate by Primary Medical Limited (trading as Glasgow Sleep Clinic)
Company Registration in Scotland | Website: glasgowsleepclinic.com | Contact: info@glasgowsleepclinic.com

1. Service Overview & Educational Nature

• 1.1 Scope: "Reclaim your Sleep" is a group psychoeducational course delivered virtually via Zoom, consisting of two distinct 60-minute sessions (Part 1 and Part 2).

• 1.2 Methodology: Course content is based on the principles of Cognitive Behavioural Therapy for Insomnia (CBT-I).

• 1.3 Professional Jurisdiction & UK Location: The facilitator is a General Practitioner registered with the UK General Medical Council (GMC). In accordance with GMC regulatory standards and medical indemnity boundaries, all participants must be physically located within the United Kingdom (England, Scotland, Wales, or Northern Ireland) for the duration of every virtual session.

• 1.4 Not Individual Medical Care: While delivered by a registered UK GP, these sessions are structured solely as group educational courses and do not constitute individual psychiatric, clinical, or formal medical consultations. Attendance does not establish a formal doctor-patient relationship outside the defined scope of this psychoeducational service.

2. Eligibility Criteria, ESS Screening, and Contraindications

• 2.1 Target Audience: Designed for adults (aged 18 and older) experiencing persistent insomnia (difficulty initiating/maintaining sleep occurring at least three nights per week, for at least three months, causing significant daytime impairment despite adequate opportunity for sleep).

• 2.2 Epworth Sleepiness Scale (ESS) & Excessive Daytime Sleepiness: CBT-I strategies (such as sleep restriction and stimulus control) temporarily reduce total sleep time, which can exacerbate daytime fatigue. You must not book this course if you suffer from excessive daytime sleepiness, defined as an ESS score greater than 9. Before booking, you must self-screen using the validated ESS framework (Johns MW, Sleep 1991;14(6):540-545). Please score your likelihood of dozing off from 0 = Would never doze; 1 = Slight chance of dozing; 2 = Moderate chance of dozing; 3 = High chance of dozing; across the following eight situations:

  • Sitting and reading

  • Watching TV

  • Sitting inactive in a public place (e.g. a theatre or meeting)

  • As a passenger in a car for an hour without a break

  • Lying down to rest in the afternoon when circumstances permit

  • Sitting and talking to someone

  • Sitting quietly after a lunch without alcohol

  • In a car, while stopped for a few minutes in traffic

  If your total score across these eight scenarios exceeds 9, you are strictly ineligible for this programme. Do not proceed with booking; we advise you to contact your NHS GP for medical evaluation of potential underlying sleep disorders (e.g. obstructive sleep apnoea).

• 2.3 Other Strict Medical Exclusions: You must not book this course if you have any if any of the following apply to you, as sleep restriction techniques may exacerbate conditions listed below.

  • History of narcolepsy.

  • History of epilepsy or seizure disorders.

  • History of bipolar affective disorder, schizophrenia, or any psychotic symptoms.

  • Current or recent suicidal ideation or self-harming behaviours.

  • Active psychiatric conditions currently managed by a Community Mental Health Team (CMHT) or secondary care psychiatry.

• 2.4 Participant Responsibility & Declaration: By completing a booking, you warrant, declare, and confirm that your ESS score is 9 or lower, that you meet all suitability criteria, will be physically present in the UK during each session, and do not suffer from any of the contraindications listed above. Access will be denied without refund if it is determined you do not meet these criteria or are attending from outside the UK.

3. Safety, Daytime Sleepiness, and Driving Disclaimer

• 3.1 Driving Safety: CBT-I techniques may temporarily increase daytime fatigue. It is strictly your responsibility to evaluate your alertness before driving, operating machinery, or undertaking safety-critical tasks.

• 3.2 DVLA Compliance: Primary Medical Limited cannot monitor or intervene in your driving choices. You agree to adhere strictly to UK safety guidelines, including DVLA guidance on tiredness and driving (gov.uk/excessive-sleepiness-and-driving). If you feel sleepy at any point while driving or operating equipment, you must immediately pull over to a safe location and rest.

4. Booking Rules and Group Etiquette

• 4.1 Prerequisites: Part 1 must be completed prior to attending Part 2.

• 4.2 Single Attendee Per Booking: Each booking permits entry for one individual participant only.

• 4.3 Multi-Occupancy Enforcement: If more than one person attempts to attend on a single booking or shared link, all participants on that connection will be ejected immediately without entitlement to a refund.

• 4.4 Conduct: Participants must remain respectful to the facilitator and fellow attendees. Primary Medical Limited reserves the right to immediately eject any participant displaying abusive, disruptive, or inappropriate behavior without entitlement to a refund.

5. Confidentiality, Privacy & Zoom Platform Rules

• 5.1 Group Privacy: Although sessions are structured primarily as taught presentations rather than group therapy, attendees may share personal information or ask questions.

• 5.2 Non-Disclosure: You expressly agree to keep all identity and personal information disclosed by other participants strictly confidential, in accordance with the Data Protection Act 2018 and UK GDPR.

• 5.3 Absolute Recording Prohibition: To comply with UK privacy laws and protect group confidentiality, recording (audio or video), screen-capturing, photography, or broadcasting of any session is strictly prohibited. Primary Medical Limited does not record group sessions. Any participant attempting to record will be ejected immediately, barred from future sessions, and may face legal action for breach of privacy.

• 5.4 Attendance Environment: You agree to join the Zoom session from a private, quiet space where non-participants cannot view or overhear the session. Using headphones is strongly encouraged to preserve group privacy.

• 5.5 Unique Access Links: The Zoom link provided upon booking is non-transferable and unique to you. You must not share, forward, or publish this link. Unauthorised third parties attempting to access the session will be denied entry.

6. Fees and Payment Terms

• 6.1 Group Session Pricing:

  • Introductory Rate: £37.50 per session (booked and paid separately for Part 1 and Part 2).

  • Standard Rate: £75.00 per session following the introductory offer period.

• 6.2 Payment Terms: All bookings must be made online via the booking link on our website. Full payment is required at the time of booking to secure your place. Unpaid bookings will not be processed.

7. Cancellations, Late Arrivals, and Refunds

• 7.1 Participant Cancellations:

  • More than 7 Days’ Notice: Full refund issued.

  • Less than Days’ Notice: Non-refundable; charge applies in full.

• 7.2 Late Arrival: Virtual sessions commence and end precisely at scheduled times. Late arrival will result in missed content without time extensions or partial refunds.

• 7.3 Provider Cancellations: Primary Medical Limited reserves the right to cancel sessions prior to the start time due to unforeseen circumstances or low enrollment. If cancelled by us, a 100% refund will be issued for that session.

8. Technical & Service Disclaimers

• 8.1 Client Technical Issues: You are responsible for ensuring you have a compatible device, working audio/video, updated Zoom application software, and a stable internet connection. Primary Medical Limited is not liable for access failures caused by client-side technical failures, and no refunds will be granted in such instances.

• 8.2 Provider Technical Interruptions: If a session is cancelled or prematurely terminated due to technical failure on our end, the session will be rescheduled or refunded in full.

• 8.3 No Outcome Guarantee: CBT-I is an evidence-based approach that aids the majority of participants; however, individual outcomes vary. Payment covers entry to the educational session and does not guarantee symptom resolution. Refunds will not be granted based on individual treatment outcomes.

9. Governing Law & Jurisdiction

• 9.1 Scots Law: These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with Scots Law.

• 9.2 Jurisdiction: Any disputes, claims, or proceedings arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Scottish Courts (including the Sheriff Court and Court of Session)

Operated by Primary Medical Limited

Last Updated: 2026 | Contact: info@glasgowsleepclinic.com |

Glasgow Sleep Clinic ("we", "us", "our"), operated by Primary Medical Limited, is committed to protecting your privacy. This policy explains how we collect, store, and process your personal and health data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Contact Details

Primary Medical Limited is the Data Controller for all personal data processed via glasgowsleepclinic.com.

• Email: info@glasgowsleepclinic.com

• ICO Registration Reference: ZB778541

2. Information We Collect

We collect only the information necessary to register you for the "Reclaim your Sleep" group course and ensure your safety:

• Identity & Contact Data: Full name, email address, telephone number, and billing address.

• Health & Screening Data (Special Category Data): Your self-reported Epworth Sleepiness Scale (ESS) score, confirmation of eligibility criteria, and screening responses regarding medical exclusions (e.g., history of seizures, psychiatric conditions).

• Payment Data: Card or transaction details processed securely via our third-party online payment gateway (we do not store full credit card numbers on our servers).

• Technical & Attendance Data: Zoom display name, IP address, and record of session attendance.

3. Lawful Bases for Processing

Under UK GDPR, we process your data under the following lawful bases:

• Contractual Necessity (Article 6(1)(b)): Processing your name, contact details, and payment information is necessary to deliver the group sessions you purchase.

• Explicit Consent (Article 9(2)(a)): Processing your self-screened health and ESS score data is carried out with your explicit consent provided during the online booking screening process.

• Legal Obligation & Professional Standards (Article 6(1)(c) & Article 9(2)(h)): Retaining records of attendance, eligibility screening, and safety disclosures to comply with General Medical Council (GMC) regulations and Scottish legal requirements.

4. How We Use Your Data

Your personal data is used strictly to:

• Administer your booking and issue unique Zoom access links.

• Screen for clinical safety and confirm eligibility for CBT-I techniques.

• Communicate essential pre- and post-course materials or schedule changes.

• Maintain business, financial, and regulatory records.

5. Confidentiality and Information Sharing

We do not sell, rent, or trade your personal data. Your information is kept strictly confidential, except in the following limited circumstances:

• Duty of Candour & Safeguarding: As a GMC-registered GP, Dr. Jennings owes a common law duty of confidentiality. However, confidentiality may be breached without consent if required by law (e.g., court order) or where there is an overriding public interest or immediate risk of serious harm to yourself or others (e.g., severe self-harm or public safety risks).

• Third-Party Data Processors: We share necessary data with trusted IT processors required to run the service:

  • Zoom Video Communications (virtual session host).

  • Online Booking & Payment Processors (secure payment gateway).

  • All processors are vetted to ensure compliance with UK GDPR data protection standards.

6. Data Storage and Security

We implement robust technical and organisational security measures:

• Electronic data is stored on password-protected, encrypted systems with anti-virus protection.

• Screening data and attendee records are indexed by reference codes or initials where feasible.

• Group Zoom sessions are never recorded by Glasgow Sleep Clinic.

7. Data Retention

In accordance with GMC guidance on medical record retention and UK tax laws:

• Attendee Screening & Transaction Records: Retained for 8 years following the completion of your course, after which all electronic files are securely deleted.

• Uncompleted Enquiries: Email enquiries from individuals who do not proceed to book are deleted within 12 months.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal/GMC retention exemptions).

• Right to Restrict or Object to Processing: Request limits on how we process your data.

• Right to Withdraw Consent: Withdraw consent for health screening processing at any time (withdrawing consent before a session will result in cancellation of your place without refund if screening cannot be verified).

To exercise any of these rights, contact us at info@glasgowsleepclinic.com. We will respond within one calendar month.

9. How to Complain

If you have concerns about our data practices, please contact us first so we can resolve the issue. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk/make-a-complaint

• Helpline: 0303 123 1113

• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.